Frequently Asked Questions
Are there any contracts I have to sign?
No – We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, however we request 3 days notice before skipping a week of service or canceling.
How often does our Company come out?
Most of our customers prefer service once or twice a week. Other service schedules are available; if you would like to know more about service more often, please call us.
WHAT HAPPENS WHEN IT RAINS?
We’ll work in most weather, but severe weather can stop us. Our company will usually work in the rain. A very heavy rainfall may stop us, though. We will most often be able to make up the work later that week at no additional charge.
WHAT ABOUT HOLIDAYS?
We do not work on the following days:
1) New Year’s Day
4) Labor Day
2) Memorial Day
5) Thanksgiving Day
3) Independence Day
6) Christmas Day
We do our best to anticipate these holidays and reschedule the scoop day to either the day before or the day after the holiday.
SHOULD I UNLOCK MY GATE?
Yes. Since employees are not allowed to climb or jump over fences, please have your gate unlocked on your service day if you will not be home to unlock it.
CAN WE WORK WITH YOUR DOG IN THE YARD?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog.
WHAT IF I WANT TO SKIP A SERVICE DAY?
You will not be charged if you call the company office 3 days prior to tell the service worker to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or for some reason you want us to skip your yard for a day or more, we can hold service for you.
HOW DO I PAY?
We accept Checks, Money Orders, & Major Credit Cards. We will mail a statement at the end of each month and you should return your payment to us by the 15th of the following month.
DO WE WORK THROUGH THE WINTER?
Your Pets keep “GOING” and so do we. Keeping up your yard all year long will help create a healthier environment for your family and pet(s).If we are unable to service your yard because of weather we will come out the following day, if our schedule does not permit that, you will not be charged for that week.
For More Info or to Sign-Up for Service CALL TODAY (910)292-9738
PetTastics also offers In-Home Pet Sitting in Fayetteville NC & Surrounding Areas!